Kevin Johns, CEO of Starbucks, said on Monday that the massive coffee company will order top managers to undergo training on how to spot “unconscious bias.”
The move comes after a video emerged of a racially charged arrest of two black men. The video shows police speaking to — then arresting — the two men, who were shown simply sitting in the Starbucks waiting for a third member of their party before ordering coffee.
“I’ll say the circumstances surrounding the incident and the outcome at our store on Thursday were reprehensible,” Johnson said in an interview with ABC News’ “Good Morning America” on Monday.
“So, clearly, there’s an opportunity for us to provide clarity and in addition to that I’d say there’s training, more training that we’re going to do with our store managers, not only around the guidelines but training around unconscious bias,” Johnson said.
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